Helius, Inc. - Careers
Resumes are accepted and held on file for 6 months.
Accepting applications for the following positions:
Customer Support Technician I
US-UT-Lindon-Customer Support
Reference Code:HEL3005
Job Location: Lindon, UT
To Apply: Complete form below
Overview:
Provides exceptional customer service and technical support via phone and e-mail. Administers web based support software tool. Works closely with engineering on complex problems to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform quality assurance and testing on both PointeCast Publisher and PointeCast Portal
- Promptly and courteously respond to customer inquiries and perform technical troubleshooting when customers need assistance
- Responsible for escalation tracking of customer problems through engineering and ensuring complete customer satisfaction
- Relay customer feedback to the development and product management teams
- Train new customers on how to use the products
- Assist in creating on-line training modules, and develop a FAQ list
- Work flexible hours and on call rotations
QUALIFICATIONS
- Strong knowledge of PowerPoint
- Competent with web applications
- Ability to manage incidents from discovery to resolution
- Ability to work in a rapidly changing environment anticipating challenges and providing proactive solutions to meet evolving needs
- Strong process orientation with a commitment to continuous improvement
- High level of independent activity and decision-making ability
- Excellent problem solving skills
- Excellent Analytical and organizational skills
- Excellent verbal and written communication skills
EDUCATION and/or EXPERIENCE
- Some College in Computer Science or related field preferred
- 2+ years with PowerPoint
- 1 year as troubleshooting PC hardware
- Or equivalent combination of education and experience
LANGUAGE SKILLS
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from managers, clients, and customers
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
PHYSICAL DEMANDS
- Ability to lift 50 pounds overhead
- While performing the duties of this job, the employee is regularly required to talk, hear, and see
- The employee frequently is required to walk and sit
WORK ENVIRONMENT
- Requires less than 5% travel
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Customer Support Engineer III
US-UT-Lindon-Customer Support
Reference Code:HEL3004
Job Location: Lindon, UT
To Apply: Complete form below
Overview:
Provides exceptional customer service and technical support via phone, e-mail, or on-site. Administers web based support software tool. Assists partner and internal Support personnel with problem solving and training. Works closely with engineering on complex problems to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promptly and courteously responds to customer and partner support questions and problems
- Responsible for escalation tracking of customer problems through engineering and ensuring complete customer satisfaction
- Willing to work flexible hours and on call rotations
- Responsible for Strong Verbal and Written Communication skills and the ability to present complex ideas in concise written and verbal descriptions which are easily understood by both technical and non-technical people
QUALIFICATIONS
- Ability to work in a rapidly changing environment anticipating challenges and providing proactive solutions to meet evolving needs
- Strong process orientation with a commitment to continuous improvement
- High level of independent activity and decision-making ability
- Strong Hands on experience with systems and application level problems
- Knowledge of system and network security configuration
- Strong understanding of networking protocols and devices
- Excellent Analytical and organizational skills
EDUCATION and/or EXPERIENCE
- BA in Computer Science or related field
- Suse or Redhat Certified Engineer
- 6+ years experience supporting a Linux distribution
- Or equivalent combination of education and experience
- 2+ years as troubleshooting PC hardware
- 2+ years Linux System Administration in a production environment
- 2+ years of configuring and troubleshooting TCP/IP networks
LANGUAGE SKILLS
- Ability to write reports, business correspondence and procedure manuals
- Ability to effectively present information and respond to questions from managers, clients, and customers
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
PHYSICAL DEMANDS
- Ability to lift 50 pounds overhead
- While performing the duties of this job, the employee is regularly required to talk, hear, and see
- The employee frequently is required to walk and sit
WORK ENVIRONMENT
- Requires up to 20% travel
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Senior Software Engineer
US-UT-Lindon-Engineering
Reference Code:HEL3001
Job Location: Lindon, UT
To Apply: Complete form below
Overview:
Looking for a highly motivated senior software engineer that can architect, design, implement new components for a java based web application. The engineer must have excellent problem solving skills and can gather business requirements and transform them into technical requirements that can then be implemented. The engineer must have excellent communication skills and be able to effectively function in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Architecting/re-architecting new components of an enterprise web application for the purpose of increasing performance and scalability
- Designing, implementing and testing features of a web application servicing customers within the online training industry
- Works well within a group or individually to fulfill project requirements
- Writing design and test documentation
QUALIFICATIONS
- M.S/B.S, CS/EE or equivalent
- 5+ years of Java development (1.4, 1.5 and 1.6)
- Strong process orientation with a commitment to continuous improvement
- Strong problem solving skills
- An understanding of XML as a method of data exchange
- Ability to manipulate XML documents using XSLT
- A solid understanding of SQL
- Experience using MySQL 5.x
- Experience working with JBoss and Tomcat
- Experience using Eclipse
PREFERRED TECHNOLOGIES
- Cocoon
- Hibernate
- Web Services
ADDITIONAL TECHNOLOGIES
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